January 21, 2009

I download music. So what?

Posted in Music tagged , , , , at 11:41 pm by Andrew McMillen

Okay, this.

According to data released by IFPI Communications in the UK this week, it is estimated that more than 40 billion illegal downloads of songs occurred during 2008.

While digital downloads accounted for revenues of around $3.7 billion last year, it is estimated than more than 95% of downloads are still via illegal means.

Yeah. So?

I hear a new artist, or existing artist’s new release on the radio or on MySpace or on YouTube or in street press or through a friend recommendation.

I immediately check whether I can acquire the mp3s, through a variety of channels that I won’t divulge here. If I can – awesome. Download immediately, save to disk; in most cases, transfer to iPod. Then:

Listen to music. Do I like?

If yes:

  • Tell friends to listen to music
  • Attend show if they tour – most often in a reviewing capacity
  • Bring friends to show
  • Buy album (in rare cases)
  • Buy merch (in even rarer cases)

If no:

  • Tell friends not to listen to music
  • Do not listen to music

This is how I’ve operated for over a year. I’ve written about this before.

Impress me, or get the hell out of my ears. There’s simply too much good music out there to waste even a couple of minutes listening to a poor, or even an average song.

It’s 2009. The above data should not be surprising. I doubt that many musicians dare to dream of making a decent full-time living from their craft. Competition grows stronger each day, and attention gets diverted further.

I download music regularly. This is my musical microeconomy. What’s yours?

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Content Analysis: National Australia Bank’s Songwriting Competition

Posted in Music tagged , , , , , at 12:02 am by Andrew McMillen

National Australia Bank (NAB) debuted a songwriting competition in April 2008 to commemorate 150 years’ banking service. In their words, it’s “initiative designed to inspire, unearth, and educate Australia’s next generation of great song writer”.

Awesome! Let’s examine their execution.

Their method of presentation is out-dated, very web 1.0, if you will. The competition barriers presented are very limiting, especially for the lyrics section – “write lyrics to one of these three songs”. No streaming video; very little interaction between those who wish to enter and what the company is trying to represent.

It’s all very static. “This is the world we’ve defined, these are the rules, play within them or get lost.”

Hilariously, they ask for all entries to be mailed as a playable audio CD to a physical address. How very 90s. NAB are a bank with access to huge resources. Why couldn’t they source a vendor to build a MP3 uploader? Or commission a YouTube channel (or equivalent) solely for entrants to submit their songs in video form? This would allow them to see the songs being played live and to judge the marketability of each entrant.

But now I’m thinking outside of the confines of the competition, which exists primarily to find and promote songwriting talent. Not whether or not the artist is attractive or performs well in front of a camera.

The site is very vague with regard to the competition terms.

Get your song recorded in a major recording studio.” Which one, with which producer?

Win the opportunity to have the song performed live at a major Melbourne music event, late 2008.” Which one?

These are important questions that any serious entrant would want answered before they devote their time to the project. Why would a writer of a plaintive, introspective acoustic guitar-accompanied piece want to record with, for example, an electronic producer? Similarly, wouldn’t the same performer be discouraged from entering if NAB stated that the song would only be played between bands at a dance music festival?

It’s this ambiguity that robs the competition of a clear goal. It’s as if it were defined from a high-level, upper management perspective, and the marketing department couldn’t organise the specifics in time for the project launch. And then the content wasn’t updated once these decisions were made.

This is a real flaw; it makes the whole exercise appear as a self-serving, NAB-centric exercise instead of focussing on the artistic talents that they’re attempting to promote.

Community and sharing are what’s missing. Having the competition judged by four music industry ‘experts’ (plus a bank manager – wtf?) is fine to an extent, but very old-school thinking. And very web 1.0. Music is evolving online at a far greater rate than most labels can adapt. Hence CD sales diving, the increased popularity of digital downloads, the massive exposure gained by bands whose fanbases existed online before any label had heard of them (Arctic Monkeys, Black Kids, Eddy Current Suppression Ring, you know)…

So for them to seal off the competition so tightly is a major missed opportunity. No interactivity, no user rating, no user commenting.

The primary competition could still exist in this format, but NAB could also have an off-shoot for ‘fan’s choice’ or ‘blogger’s choice’, wherein Australian music bloggers are sourced to critique entrants’ work.

The Judging Panel page is also very static. Okay, so this Ian James guy has “credible and intimate knowledge of the Australian music business that is second to none” – link me to more of his work. I want to read his blog. He doesn’t have one? Then why is he on the panel?

There was a time and a place for these reputable, experienced figures within the Australian music industry. But if they’re not actively engaging with the Australian music community via the internet – blogging, starting discussions with fans, sharing their thoughts on what’s occurring within such a crucial entertainment industry – then they are not relevant. This point is hugely important to me: I’m easily irritated by high-level theoretical bullshit when it comes to music.

The only relevant dude on the panel is Paul Anthony, CEO of Rumblefish, a company aimed at “bringing a creative, financial and legal perspective to any licensing project with music from a pre-cleared catalog of handpicked artists”.

Interesting concept, and it seems to be succeeding. It certainly demands further study. Here’s an article from May 2005 profiling Anthony and Rumblefish. An excerpt:

Then Anthony hooked up with Neal Stewart, brand manager for Pabst Brewing’s resurgent Pabst Blue Ribbon beer, for what became the first test of Anthony’s bigger idea of music identity. Because PBR wanted to maintain a kind of grass-roots image — and also because its marketing budget was lean — the brand wanted to be associated not with hit songs but with up-and-coming local bands that connected with its product. Rumblefish researched the music scenes in two markets, Kansas City and Cleveland, identified a handful of appropriate bands, and executed a quasi-underground program that involved helping those artists cut singles (in PBR-branded packaging) that they could sell or give away as promotions. That way PBR was positioned as a supporter of local indie music — a part of the scene rather than just some outsider trying to exploit it.

If I were serious about establishing NAB as a committed “grass roots” backer of Australian’s music by differentiating from competitors and connecting to the younger generation, I’d:

  • Get several popular indie labels on board (Modular, Speak N Spell, Eleven, Ivy League, Mistletone, Inertia, Elefant Traks, Dew Process, Plus One etc) with partnership deals
  • Recruit passionate fans of bands on these labels to initiate discussions within popular Australian music portals – FasterLouder, inthemix, Mess+Noise etc. This one is hard, because it has to be believable and not fabricated; it also introduces a conflict of interests into the equation, as fans will want to assist artists they like, but might not want to be seen as being involved with a corporate agenda
  • Recruit popular/relevant artists from those indie labels to appear as guests or judges or anything associated with the project. This lends social proof: as long as a project or initiative is genuine, worth supporting and is associated with musicians that I respect, I’d give it my attention
  • Book an associated promotional tour featuring bands from the indie labels. Include the website link on the tour artwork, but don’t ask bands to mention the project/initiative: if they believe in it, they will mention it without being prodded. The promotional nature of the tour should not deter fans from attending, as long as the line-up is attractive. See: MySpace Secret Shows, which are thoroughly covered with MySpace advertising but the kids don’t care because they’re knowingly partaking in an online social movement.
  • Contact the top hundred or five hundred Australian music bloggers and give them access to everyone associated with the project. Community involvement is essential: employ someone to personally contact each of these writers, and monitor and respond to every conversation that they start
  • Film every element of planning and execution associated with the project and publish online
  • Write about every element of planning and execution associated with the project and publish online

January 19, 2009

All Tomorrow’s Parties 2009: Eternally Yours

Posted in Music tagged , , , , at 9:51 pm by Andrew McMillen

That saxophone melody. I realise on the bus ride down the mountain that I could probably listen to it forever.

The band had the restraint not to play the song as on record, which frustrated me for several minutes. Here it is, in many ways a perfect song, and they have the nerve to modify it? 

Which is, of course, an entirely irrational line of thinking, and it was soon flung from my mind.

And so five humans stood before me, carefully dabbing with brushes at the canvas of a masterful creation. That saxophone melody fills me with the most extraordinary feeling of elation, optimism, joy, compassion. Some truly primal emotions were awakened within me, and as I don’t fully understand them, I feel inadequate to even mention them.

“See you again in 2034,” smirked the guitarist, as they left the stage.

Damn him. Damn him and his band and their talent and whatever remained between them for 25 years.  This was a musical experience on par with few others in my lifetime. I am thankful that I will get to experience a similar performance at least once more.

The above was written following the All Tomorrow’s Parties festival that took place at the Mount Buller Ski Resort, January 9-10 2009.  The band in question is Ed Kuepper‘s Laughing Clowns, and the song is Eternally Yours.

My short review of the weekend:

Friday is for wide-eyed exploration of the festival’s unique locale: hitching a chairlift ride just metres away from the main stage’s massive sound system is exhilarating. We bear witness to Bill Callahan as Smog, accomplished blues artist James ‘Blood’ Ulmer at the Ampitheatre and five Kim Gordons masquerading as Beaches – a compliment, make no mistake. Not-so-secret mystery act Grinderman squint into the afternoon sunlight and pound out a powerful set of masculine depravity, which provides stark contrast to the restrained brilliance of improvisational maestros The Necks.

Dirty Three greet the night with an edited performance of Ocean Songs, while The Saints re-enact 2007’s Pig City performance with striking accuracy and largely without passion. Guitarist Ed Kuepper is much more comfortable fronting the reformed Laughing Clowns on Saturday, who turn in an enrapturing performance of their jazz-affected post-punk and conclude with the towering saxophone melody and festival highlight of Eternally Yours. 

The aging faces of Silver Apples and Harmonia are visually anachronistic and aurally futuristic, yet this doesn’t stop the buoyant crowd from engaging with the pioneering electronic sounds of either act. This open-mindedness rates among the most attractive trait displayed by festival-goers; though, perhaps this willingness to trial uncharted sounds is more indicative of our trust in the curators’ judgement, which remains impeccable across two days.

The earth-shattering electronic distortion of British pair Fuck Buttons is sonically distant from the cute thrash-pop of Japanese girl duo Afrirampo, yet both acts win legions of new fans following outstanding performances. Greek lyre-playing wonder Psarandonis inspires mass-gypsy dancing as light fades on Saturday evening, before Spiritualized conquer the main stage with their powerful, gospel-inspired noise rock. Fourteen arms and fourteen legs comprise festival curators Nick Cave and the Bad Seeds, who see off a memorable weekend in their affecting, incomparably badass style. 

While failing to reach venue capacity, All Tomorrow’s Parties organisers succeed in ensuring that the inaugural ATP Australian festival is smoothly-run and highly memorable. It’s heartening that this boutique event can cater for the more discerning music fan; the overwhelmingly positive consensus among attendees leads one to believe that the market for future events is only going to increase.

I reviewed the Brisbane Riverstage ATP show, too.

The Gold Coast Big Day Out yesterday was such a departure, or more accurately, a return to the reality of Australian music festivals. Unpleasant isn’t the right word, but it’s the first word that comes to mind.

Where ATP was about open spaces, hand-picked artists, musical exploration and community, BDO represents crowded spaces, populist musical decisions, overt nationalist pride and exceeding one’s limits, ostensibly in the name of a good time. Like some kind of devolutionary race to the bottom.

I’m not complaining. I chose to attend, and I enjoyed myself. It’s just interesting to compare the objectives for but two of the dozens of festivals that dot the Australian summer calendar.

January 4, 2009

My 2008 Hottest 100 votes

Posted in Music tagged , at 8:14 pm by Andrew McMillen

The Hottest 100 is an annual poll conducted by Australian radio station Triple J. It’s the largest music poll in the world, and while I’m not disillusioned enough to believe that my input will affect the results (how’s it feel to be on top, Kings Of Leon, Presets and MGMT?), there’s still a tiny sense of self-satisfaction to be gained by voting for ten songs that enlightened my year.

Video links included where possible, else MySpace.

Pivot – O Soundtrack My Heart

Those Dancing Days – Hitten

Nick Cave and the Bad Seeds – Dig, Lazarus, Dig!!!

Mary Trembles – Tiargo

The John Steel Singers – Evolution

The Drones – The Minotaur

The Temper Trap – Sweet Disposition

Cut Copy – Out There On The Ice

Firekites – Last Ships

Crystal Castles – Air War

Note that these are tracks were released in 2008 and appeared in the voting list. And unlike previous years, Triple J didn’t output a list of my votes in the auto-generated confirmation email, so I had to re-compile the above list from memory. 

More accurately, the songs I listened to most in 2008 are as follows:

lastfm_2008

December 2, 2008

Speak N Spell Music’s Customer Service Sucks

Posted in Music tagged , , , at 10:23 pm by Andrew McMillen

There’s a band called The Zillions, who’re led by ex-Sidewinder frontman Nick Craft.

I’ve read some good things about their music, so I want to buy their album. 

I looked at JB Hi Fi Online and found that I could order it for $19.99. But since they’re a small band on an independent label named Speak N Spell Music, I thought I’d try buying it directly.

I browsed to the label’s online store and found that the only Zillions release listed was an EP.

Frustrated, but still intent on purchasing directly from the label, I sent this email to the contact address nominated in the page header:

Hi,

Here’s the deal: I want to buy the Zillions album online and I’d rather purchase from you guys than JB Hi Fi. 

The album is not listed for sale in the store (http://www.speaknspellmusic.com/store/).

How quickly can you make this happen? I can pay for the album via credit card, PayPal or direct deposit and would like to have it in my possession this week.

I’m in Brisbane.

Thanks,

Andrew

It’s been two full business days since I sent that email on November 30. I’m yet to receive a response.

So, why is this a big deal?

  1. I went out of my way to buy directly from the label, not a franchised record store
  2. The label hasn’t updated their web store with an album that’s been available for almost a month
  3. The label is unresponsive to a direct sales enquiry
  4. The label is not satisfying a potential customer
  5. The potential customer is now sharing his negative sales experience with the world

There’s a disconnect within Speak N Spell Music’s organisational structure. Nobody is responding to their primary online sales point of contact.

A shame, because I’d really like to hear that album.

November 26, 2008

Gareth Liddiard on music writing

Posted in Music tagged , , , at 10:52 pm by Andrew McMillen

Music criticism, to quote Chuck D: “You talk about it but you can’t do it.” But now that there is all this blogging shit going on critics have become like mild mannered primary school teachers trying to control their bitchy little charges. Which is funny cause nine out of ten critics are at uni. Blogging has cut the balls off music criticism. But even when critics are being cool it’s still weird. Rock’n’roll is pretty retarded and writing about it is really scraping the literary barrel. Why would you bother? Do something useful for fuck’s sake.

Ampersand Magazine asked the singer from Australia’s best band to defend or attack any one of the following topics: eugenics, psychoanalysis, nudism, superstition, pop art or music criticism. He responded bluntly to all of the above. Props to Mess + Noise for the tip.

November 18, 2008

Penny Modra of ThreeThousand on writing

Posted in Web tagged , , , , , at 11:06 pm by Andrew McMillen

Penny Modra is editor of ThreeThousand, a weekly email guide to Melbourne’s subculture whose sister publications include FourThousand and TwoThousand for Brisbane and Sydney, respectively. Emerging creative hub Junior interviewed Penny for their second entry in an series profiling established creative types and their advice for the legion of youth attempting to break into industries such as advertising, architecture, design, photography and journalism. 

If you’re reading my blog, you’ll want to read the entire interview. Some quotes:

If you want to make money from writing, you’ve got to understand what copywriting is, and you’ve got to seriously love it (rather than view it as some kind of inglorious detour on your route to literary fame). You also have to actually read the publications you pitch to.

Do you really want an internship at The Age where they’ll pay you nothing and cycle you through business, sports, travel and whatever else for basically no pay? Or would you like to have a column one day that someone has given you because you’ve built up your own identity as a writer more broadly? Better to take on the real world from the start I think.

This is a refreshing outlook. Leave the fact-reporting to boring people. Be known for being interesting, and people will want to talk to you and read you.

…we’re always looking for people who can turn 150 words on a t-shirt into a really good piece of reading. Or a bar write-up into the highlight of someone’s day. And this is a rare and valuable skill.

If you have studied journalism you may well be bitter and pessimistic already – all the joy and honesty has been sapped from you… So try to remember your English language skills and forget everything else. People who are honest, and have genuine curiosity and a real interest in the world are good writers.

I took a grammar elective during the semester just passed, and it started to affect my appreciation of the language. Analysing sentence construction and subordinate phrases is amazingly boring. As a result, I am far more concerned with cultivating an entertaining tone than being grammatically correct.

When you’re pitching to other people, you can send them links to your work. Or you can just meet them by saying “Oh herro, I linked to you in my blog because I think you are rad.” (People do this all the time, apparently. Look, I know it sounds lame, but it’s NOT.) Make sure every piece of work you do is solid gold, no matter what it’s for.

She’s right, it’s not lame. It’s a massive fucking compliment to receive from a fellow writer when you’re young and making a name for yourself, when you don’t know whether what you’re writing is any good.

Get away from school and university networks and clubs and join real world clubs. Such as people who sit at bars and bitch about life. Or people who help out at radio stations. Or people who start magazines. Or run arts festivals. And when you are in conversations with people, listen to what they’re saying. Don’t be all shy, just actually listen to them and then you’ll relax and think of things to say back.

Further to this, I think it’s important to realise that most people won’t read what you write, and to become comfortable with that fact. Because you’ll realise that the people who do read are the ones that matter. They’re the ones you’re writing for; the ones you want to make smile, the ones you want to keep reading your material. Because reading is fucking fun and enlightening and relaxing. There’s miles and miles of thoughts transcribed and ideas published every day, and it’s a thrill to have an audience who’re willing to take the time to read and respond to your words.

Penny ends with this quip:

NEVER use food metaphors in music write-ups. God. Just don’t do it. 

I’m guilty on at least four counts, which is just disgusting. Lesson learned.

Subscribe to Junior right now, because you’ve got no good reason not to. Their first interview with animation director Tim Kentley of XYZ Studios is excellent, too.

November 12, 2008

Notes on Q Music’s PR, Promotion and Marketing Workshop

Posted in Music tagged , , , , , , , , , , , , , at 11:54 pm by Andrew McMillen

I attended Q Music‘s workshop at the Troubadour last night. The topic was music promotion, marketing and public relations; speakers included Brent Hampstead (Media Hammer), Jo Nilsen (Butcher Birds), Megan Reeder (Secret Service/Dew Process) and Kellie Lloyd (Q Music/Screamfeeder). The venue was filled with seated bodies, mostly youngsters, who were privy to some valuable advice from the four experienced industry representatives.

What follows is a series of notes I took in chronological order. It’s best to take each paragraph as a separate thought, though they are all joined under the umbrella of music promotion, marketing and public relations. My interjections are italicised.

Introduction: marketing your music incorporates promotion and publicity.

Steps as an artist:

Record some music.

Decide whether you’re distribute it online or in physical form.

Write a marketing plan with specific targets. Budget? Street press goals? MySpace? Pitching to radio station? How do you plan to spend your budget?

Decide and arrange how you wish to present your image as an artist. Use a creative photographer. 

Conduct a cohesive launch of your product into the market.

Create a community from a grassroots level – since that’s where you’ll be starting.

Don’t overcommunicate your message; people have their own lives.

Andrew: If they’re willing to take the time to listen to your music, that’s great. If they’re willing to reach out and communicate with you, that’s amazing. I don’t think enough time was spent discussing this. Getting a person to hear your music in an accomplishment. Being remarkable enough for a person – not a friend, family member, or acquaintance – to take the time to add you as a friend, send you a message, give you feedback on your creative output – that’s incredible. That’s to be cherished. It’s the equivalent of a person stopping you in the street and commenting on your appearance. That shit rarely happens. If I were a musician, I would not take my first fan for granted. The first ten. The first hundred, the first thousand. Attention is a scarce resource, and I think this is absolutely worth keeping in mind.

Personalise your responses to any feedback or thanks, wherever possible. To be successful and valuable at any level of media, ensure that you engage in personal, polite and professional feedback.

Acquire or subscribe to the Australasian Music Industry Directory (AMID). This contains key information that you’d otherwise spent hours Googling. Brent mentioned that the importance of the AMID was one of the strongest take-away points.

Electronic press kits aren’t used much anymore. Instead, press releases via email – bio, photo, compressed mp3.

Mailing physical copies of your recorded CDs is a waste of valuable merch money. These products are just added to a pile in an office and are easily ignored.

Megan suggested targeting blogs before street press. She didn’t really expand on this. Jo mentioned Before Hollywood, Is By Bus and Turn It Up To Ten.

Megan explained that Dew Process have people devoted to digital content creation and maintaining interest in their artists, through MySpace updates, video blogs, regular content to reminder each artist’s fanbase of their activity.

Brent stated that you should think about online content as early as possible. Record and document as much as you can, as you’ll never know when you’ll want or need it. Andrew: This is an important point that they didn’t really dwell on – this generation has greater access to information and the ability to record and publish than any other. The cost of storage and data is constantly decreasing. Take advantage of this.

Brent mentioned Short Stack as a great example of a band who have built a strong online community around them which has translated into success, popularity, tours and a record deal.

Some web companies will provide content for free. Jo mentioned Moshcam, who’ll record your show (in Sydney) and provide you with a DVD recording free of charge. Andrew: This sounds a little hard to believe and requires further investigation.

LastFM, FasterLouder, Mess+Noise, FourThousand and The Dwarf were all mentioned as valuable online resources and communities that should be leveraged on a local, national and international level.

How do you attract people to your site, or your online community? This relates to setting out a coherent marketing plan. Target, in order: blogs, street press, newspapers, community radio, JJJ, television.. solidify each community before moving on. Andrew: They forgot to state that this takes time and requires patience, and dedication. But I guess that goes without saying.

Prepare a biography that tells a story. How do you want to be presented? Answer the obvious questions – how you met, where the name came from – to avoid these being repeated in interviews. Though you’ll always get writers who have under-researched. Brent stated that your bio needs a hook – you need to give someone a reason to want to read about you.

Print media runs on two types of lead times: long and short. Bigger publications such as Rolling Stone and Jmag tend to set a deadline six weeks in advance for the majority of content. Street press generally run on a one or two week lead time. Online is shorter again, due to the ability to quickly turn around content. Andrew: I just discovered that Rolling Stone Australia has no online presence. What a missed opportunity.

Set a release date for your product – single, EP, album, gig – and work backwards from that point. Stick to it. Plan ahead so that you’re not caught out. Organise marketing efforts – remember, this incorporates promotion and publicity.

With regard to street press – don’t hound them. Politely request interviews, reviews, features. They’re generally nice, but constantly under pressure to turn content around on a weekly (in the case of Rave, Time Off and Scene) or monthly (Tsunami) basis. The best way to get your name out is to gig regularly and be heard. Social proof! Again, Brent stated the importance of personalised invitations – in the mail, if you’re willing to go to the effort, since it will often be appreciated. Email costs nothing and takes little time.

Extensive discussion which indicated that Richard Kingsmill decides whether you’re played on JJJ and effectively holds the keys to your national career. No one commented on how sad this is. Brent cracked a joke about how JJJ is taxpayer-funded: if you’re a taxpayer, it is your right to be played on the station! Though perhaps you’ll require greater tact than this to improve your chances.

Create a network of friends – interstate bands, radio announcers, street press and blog writers. If they like you, they’ll become your champion. Andrew: This is absolutely true. Word of mouth musical recommendations are still my biggest influence; if the word’s coming from a respected or esteemed mouth, then I’m highly likely to listen.

Being a musician is a constant juggling act: releases, gigs, merch, press, radio. Brent stressed the importance of multiple impressions across as many media as possible. Be relentless! But don’t overcommunicate. The more impressions that you’ve got circulating out there, the more potential eyeballs and ears to see and hear your output.

Advice on approaching bands, promoters, street press, radio, or anyone throughout your life in general -just ask. Put yourself out there. Be tenacious, and sneaky on occasion. If you’re serious about making this work – what the hell are you holding back for?

Advice on the music industry in general – be meticulous, patient, and prepared. Always.

Andrew: Hopefully this’ll be of some use to those who missed out, or whoever stumbles across these notes in the future. The above summarises the thoughts and opinions of four music industry figures in late 2008. It’ll be interesting to look back on this post in 12 months’ time.

November 10, 2008

Effective Tribe Management: 200 Nipples

Posted in Web tagged , , , , , , , , at 7:40 pm by Andrew McMillen

200 Nipples is an online t-shirt store with a twist:

That’s how many nipples we assume will be covered by any single run of our high-quality shirts. (We’ll have the third-nippled buyer in there occasionally, but we didn’t want to count on it when naming the company; this is serious business, after all.) 

One hundred shirts per month, individually numbered. Shirt prices range from US$1 to US$100 inclusive. First in, best dressed.

I’ve had my eye on them for a few months, since they were mentioned on Seth‘s blog. Funnily enough, I can’t find the post where he initially linked to them.

I received notification this morning, Brisbane time, that a new shirt was due to go onsale later that afternoon. I set a reminder in my calendar and went about my business for the rest of the day.

At 4pm, I logged onto the site and found that their 100-item cart showed that no shirts had been bought. Weird. I proceeded to checkout and received order confirmation of my longsleeve shirt, which cost US$11 including postage. Sweet.

Except that their shopping cart and database broke, and 76 users thought they’d snapped up shirts for a dollar or two. Whoops.

This potentially painful ordeal was handled brilliantly by Wade, 200 Nipples’ founder. He replaced the storefront with a temporary ‘out of order’ page and kept hundreds of repeatedly-refreshing users in the loop by updating two blog posts.

A couple of dozen users chatted amongst ourselves in the comments sections until Wade initiated a ‘do over’at 4.30pm. Best of all, Wade defused the fiscal situation by creating and publishing a 33%-off coupon, which was valid for an hour. 

Shirts 1-30 were snapped up in minutes, but I snagged #11 for US$11.

200_nipples_intrusion

This year, Seth’s all about tribes. He posits – bolding mine:

Tribe management is a whole different way of looking at the world.

It starts with permission, the understanding that the real asset most organizations can build isn’t an amorphous brand but is in fact the privilege of delivering anticipated, personal and relevant messages to people who want to get them.

It adds to that the fact that what people really want is the ability to connect to each other, not to companies. So the permission is used to build a tribe, to build people who want to hear from the company because it helps them connect, it helps them find each other, it gives them a story to tell and something to talk about.

At a guess, Wade’s tribe numbers in the low hundreds right now. His tribe was brought closer together today, by sharing a disruptive experience that was elegantly and openly managed. 

We ended up taking a $150+ hit on the coupon code, but that’s OK. Above all else, we always want to deliver a good experience to you, the users of the site. The overwhelming majority of our customers were very cool about it. Thanks so much for your understanding.

Perfect. This is the kind of experience that gives Wade’s tribe a story to tell and something to talk about. You can bet I’m going to tell this story to everyone who asks about my long-sleeved shirt.. which mightn’t be worn for months, since it’s almost summertime in Australia.

200_nipples_intrusion_guy

Tribes is a great concept and a book that I look forward to reading. 200 Nipples is an example of gathering a tribe around a niche concept – attractive, limited, (potentially) cheap shirts – and today, a great example of masterful tribe management.

November 9, 2008

Fear

Posted in Life tagged , , , , at 11:09 am by Andrew McMillen

You know, my biggest fear is mediocrity.

Waking up one day and realising that I embody all the traits that I dislike in other people.

Whether in mind – watching television, not reading, conducting conversations that revolve around inane interpersonal relationship bullshit.

Or in body – eating crap, binge drinking, not exercising.

Fear is healthy. Fear is a huge motivator.

It’d be easy to construct this as some huge deal, a struggle, a rage against mediocrity. But it’s not. Instead, it’s kind of easy.

One simple question, asked over and over: who do you want to be?

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